Account Manager

Come manage accounts of some of the biggest worldwide digital players.

As we are building extensive solutions for our clients, we need to ensure we can communicate with our existing and new clients what we are doing as a company.

If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we’d like to meet you.

Ideally you know how to meet ambitious individual and team-wide sales quotas.

What you’ll do:

  • Serve as the lead point of contact for all customer account management matters
  • Build and maintain strong, long-lasting client relationships
  • Negotiate contracts and close agreements to maximize profits
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure, with the help of the Project Managers, the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Collaborate with sales team to identify and grow opportunities within territory
  • Assist with challenging client requests or issue escalations as needed

What we’re looking for:

  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills

About Wiredcraft

Wiredcraft creates & grows digital products for the world's best brands.

We’re a full-service digital product agency with over 65 experts in Shanghai, Paris and (soon) Hong Kong. Our team of T-shaped experts help brands like Burberry, Nike, Dior, Apple, Starbucks or Hilton realize omnichannel, cross-border and digital transformation strategies.

We believe in small, agile and battle-hardened teams of designers, engineers and product experts. We help multinational corporations move at the speed of startups & develop a product culture.

Learn more about our company and how we work on our playbook: playbook.wiredcraft.com

Interested?

This position is available in Shanghai.

This position is also available as an apprenticeship.

We'll be in touch very soon!

You should have received an email at the address you gave us. If not, drop us a line.

It usually takes a few days for one of us to check your application. In the meantime, see what we're up to in our blog or learn how we work through our playbook.

Apply for this job

We're hiring in Shanghai, Paris, Hong Kong and Chengdu. Some of our colleagues are also working remotely.

A short intro is a good start, but you may also want to mention your goals, special skills or experience…

This could be a GitHub, Dribbble or LinkedIn account, or even your private blog/portfolio…

Maybe a portfolio or a resume. Keep in mind we only allow 1 attachment.

Maybe you don't have one to start with, but if you do, why do you want to change jobs?

Maybe you want to grow new skills or get to work on sh*t that matters.

You must have skills and experience that you think would be valuable to us.

This could be new tech stacks or new skills you want to grow.

Wiredcraft may keep the personal data I shared during the application process for the purpose of connecting with me for future job opportunities. I hereby agree, that my full application is being uploaded and processed by Wiredcraft Limited and its subsidiaries and affiliates for the purpose of the application management. I am aware that my data is transferred, will be stored and processed on a third party platform for collective review of the applications. This third party is EU–US Privacy Shield Framework certified. Further information about the handling of your data can be found here.